Shipping policy
To ensure that our customers receive their desired products through a smooth process we present our
Shipping Policy:
1. Order Placement and Verification
Customers must provide accurate information when placing an order, including their name, phone number, delivery address, city, and other required details.
VALÈNOR may contact customers to confirm their order before it is processed or dispatched.
Orders may be cancelled if the customer cannot be reached for confirmation or if the required information is incomplete or inaccurate.
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2. Order Cancellation
Customers should request cancellation as soon as possible after placing an order.
Cancellation may not be possible once an order has entered processing, packing, or dispatch.
If an order has already been dispatched, a return the customer may need to follow the applicable return or delivery process instead of cancellation but return in this case is unlikely.
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3. Packaging and Fulfillment
Orders may be sourced, processed, packed, and dispatched through third-party fulfillment partners.
Packaging may therefore vary depending on the product and fulfillment service.
Where applicable, orders may be processed using the packaging and fulfillment arrangements provided by the relevant supplier or fulfillment partner.
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4. Shipping and Delivery
VALÈNOR aims to have orders processed and delivered within the estimated delivery timeframe which will be shared via when the order is ready along with the tracking code and the courier company.
Delivery times may vary depending on the customer's location, supplier processing, courier operations, and other fulfillment circumstances.
Delivery timeframes are estimates which will be emailed but they may occasionally be affected by circumstances outside VALÈNOR's control.
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5. Product Availability
Product availability may change depending on supplier stock and fulfillment availability.
If a product becomes unavailable after an order has been placed, VALÈNOR may contact the customer regarding the order.
Where fulfillment is no longer possible, the order may be cancelled and the applicable resolution communicated to the customer.
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6. Failed Delivery / RTO
A delivery may fail when the customer:
- Is unavailable to receive the parcel.
- Cannot be reached by phone.
- Provides an incorrect or incomplete address.
- Refuses to accept the parcel.
- Misses delivery attempts.
A parcel that cannot be delivered may be returned to the supplier or fulfillment facility. This is commonly referred to as Return to Origin (RTO).
Customers may be contacted regarding a failed delivery or returned parcel.
Repeated failed deliveries may affect the availability of COD for future orders.
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VALÈNOR is committed to give our customers a premium experience at our store so feel free to contact us on our official customer support email [contact.valenore@gmail.com].